Returns & Exchanges

At Jimmy Joy, we want you to be completely satisfied with your sustainable meals; if you are not happy with your order, you can return unopened products within 30 days of receipt.

Return Process

• 1.
  Contact Support

  Email our customer service team at [email protected] with your order number and the reason for your return to initiate the process.

• 2.
  Prepare Your Package

  Ensure the items are in their original packaging, unopened, and safely packed in a sturdy box to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return label or address the package to our warehouse facility; please note that return shipping costs are the responsibility of the customer.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5 to 10 business days.